RMA (Return Material Authorization) Request

Possible solutions to common problems can be found on our Frequently Asked Questions (FAQs) .

If you suspect that your bought product needs to be returned for servicing, please complete this form and submit it to us. We will review the problem description you provide and contact you with either alternative solutions or an RMA number and instructions for product return.

If you would rather contact us by phone, please call (510) 979-9969.
Operating Hours are Mon-Fri from 9:00 AM - 5:00PM (Pacific Standard Time - PST).

Please read Warranty Policy first before submitting RMA request. Return will not be processed without a valid RMA authorization.

If you have purchased product(s) and your warranty period has not expired, please follow the instruction below to fill in the RMA request forms. You need a RMA number for us to process your return. The RMA order number will allow us and you to track and process your return  faster. After forms are filled, we will review your submission and provided an RMA or contact you for additional information. When approved you will be provided an RMA number and proper instructions in sending it back to us.

IMPORTANT
Customer is responsible for packaging and returning the goods to us undamaged. All-Battery.com will not be responsible for the transit damage nor will accept the damaged the goods due to the shipment to us. Please also keep a receipt of your return shipment so you can trace your return shipment. All-Battery.com is not responsible for package(s) lost in the shipment to us. If the product(s) are defective or we sent you the wrong parts, we will sending you the replacement back free of charge. Customers will be responsible for upgrades to the other available and more expensive shipping options. Return Shipping Cost (the cost you pay to send an item back to All-Battery.com) is not reimbursable unless the products we sent to you are wrong or defective. All returned items MUST have a RMA number before you ship it back to us.

How you would like us to process your request*?

Return Exchange Return for Credit

Tell us your contact and order information:

First Name*

Last Name*

E-mail*

Company

Tel*

FAX

Order Number *

Invoice Number

Street*

City*

Zip*

State*

County*

 

What is your primary reason for the return request?

Other:

Enter your problem description in the space provided below *:

* Required information for RMA processing.


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