GENERAL RETURN INFORMATION
Upon receiving your order, we ask that a thorough inspection be made. This is
to ensure that all items ordered are received, and that no items are missing or
incorrect. Please inspect all items for any signs of damage or defect.
If any items are missing, damaged, or incorrect - follow the instructions below
and send notice as soon as possible. Please note that International buyers will
pay for shipping costs, both ways.
- Send notice of any error within 7 Business days of the delivery date.
We reserve the right to refuse any return for which notice was not given
within this period.
- Initiate the RMA process through our online form
HERE*
OR from a representative via e-mail, phone call, or live chat for an RMA
number.
Note: Do not send back any product without an RMA number, as your return may
be denied.
*Submission through the form does not mean RMA has been approved. Our
representatives may contact you with additional details before RMA (Return)
is approved.
- Return the item(s) within 14 days of the RMA issue date.
- All refunds will be applied AFTER the returned items have been received
to our warehouse.
- All exchanged items will be shipped AFTER the defective units have been
received and tested by our QC department.
RETURN FOR REFUND DETAILS
If a purchase is not satisfactory, or was purchased in error, you are welcome
to apply to initiate the RMA process by following the procedure below. Shipping
costs or insurance fees are nonrefundable. Any item(s), including items
nonfunctional or dead on arrival, returned for a cash refund, will not be
provided with a shipping label.
- Send notice of a desired return within 30 days of the original purchase
date. We reserve the right to refuse any returns where notice is given
outside of this period.
- Initiate the RMA process through our online form
HERE*
OR from a representative via e-mail, phone call, or live chat for an RMA
number.
Note: Do not send back any product without an RMA number, as your return may
be denied.
*Submission through the form does not mean RMA has been approved. Our
representatives may contact you with additional details before RMA (Return)
is approved.
- Return item(s) within 14 days of the RMA issue date.
- Refunds are applied only AFTER the returned item(s) have been received.
- Please allow up to 3 days after the item(s) have been received for the
refund to take effect.
*Note: Refunds for items that were shipped via “Free Shipping” or through use of Coupon Codes are subject to retroactive shipping fees upon their return.
EXCHANGES FOR REPLACEMENT
If an item ordered is determined to be defective, please follow the
instructions below. Returned items will be tested by our QC department to
identify any defects. If an item is determined to be in working condition, the
RMA may be denied, and the original product may be returned to sender. Please
note that shipping labels are only provided for defective units that are
reported within 7 days of arrival. Exchanges may be made for the same product
only.
- Send notice of the defective product within 90 days of the original
purchase date.
We reserve the right to refuse any return where notice is given outside of
this period.
- Initiate the RMA process through our online form
HERE*
OR from a representative via e-mail, phone call, or live chat for an RMA
number.
Note: Do not send back any product without an RMA number, as your return may
be denied.
*Submission through the form does not mean RMA has been approved. Our
representatives may contact you with additional details before RMA (Return)
is approved.
- Return item(s) within 14 days of the RMA issue date.
- Upon its arrival, the defective product will be tested by our QC
department to determine any defects.
- If the item is determined to be defective, a replacement unit will be
sent out.
LOST IN TRANSIT CASES
If in the event that an order has been deemed delivered by the courier, but
has not been received by the customer, we ask that the following instructions be
followed.
- Send notice of the missing item within 3 days of missed
delivery date.
- Buyer may be asked to give up to 7 days for a grace period, to allow for
any inaccuracies in the courier services tracking updates.
- In the meantime, buyers are asked to contact neighbors, housemates,
landlords, or front desks to ensure that the package has not been
intercepted by an acquaintance.
- After the specified waiting period has passed, a claim may be filed with
the courier service to initiate an investigation.
- Any resulting reshipment will be determined only after all these steps
have been taken, and any extra shipping and handling fees may be the
responsibility of the customer.
PACKING ERRORS-WRONG/MISSING ITEMS
- Send notice of the missing or incorrect items within 7 days of receiving
the order. If a notice is sent outside this period, the process may be
severely delayed, or even dismissed.
- Photos of the incorrect item, or of the packaging that the order arrived
in, may be requested for our records.
- Obtain an RMA number and, if applicable, a pre-paid shipping label, from
a representative.
- Return item(s) within 14 days of the RMA issue date.
CROSS-SHIPPING
All-Battery.com does not cross-ship. If an item needs to be returned,
a replacement will be sent out only after the unit has been returned. If
a refund is to be applied, it will only go through processing after the
product has been returned.
AT / ASSEMBLY ITEMS (Custom
Built-to-Order Packs)
Our normal return/refund policy does not apply for AT/Assembly Items.
All items marked “AT” or “Assembly Items” are built to order, and have a
lead time of 3-7 business days. Expedited shipping does not affect the
lead time. Any cancellation or return request for made-to-order items
will be subjected to a
30% restocking fee. Most
of the fee is for the labor/costs to create the custom (built-to-order)
battery pack. We still have have 90-Day Warranty on custom battery
packs; any returns due to a defect will be heavily evaluating to make
sure the battery pack, and not the customer's devices, are performing
within the specs noted on our listings.
PRIMARY/ALKALINE BATTERIES
All sales for Primary and Alkaline batteries are final. No returns or
exchanges are permitted for any reason.
RETURNS FOR RC UNITS (Helicopters, Quadcopters,
Boats, etc)
All RC units have a 7 day warranty that begins from the date of
package delivery. Any malfunction reported outside this period of time
will not be eligible for a return or exchange and an RMA will be denied.
Any refund of an RC unit is contingent on the unit being in its
original, unopened package. Any physical damage, crash, hard landing, or
visible wear will void the warranty and leave the unit ineligible for
return or exchange.
GENERAL WARRANTY INFORMATION
A return may be denied if the warranty has been voided in any of the
following ways:
- Physical damage has been inflicted on the product.
- Any permanent or prevalent marks or scuffs are present.
- Damage from improper storage, abuse, or user error.
- Any alterations or modifications to the product.
- Remove of identification labels such as, but not limited to, the
original label, patent, serial number, or trade dress.
- Usage of product contrary to its stated instructions.
RESTOCKING FEES
Any return for refund is subject to a restocking fee of 15% and all shipping
or insurance fees are forfeit. Restocking fees can be implemented if original
packaging is lost, any welding or soldering has occurred, there are missing
pieces or accessories, or any item is missing a UPC code. A higher restocking
fee may be applied depending on the condition of the returned items.
ADDITIONAL INFORMATION
All Products sold by ALL-BATTERY.COM are in new, unused condition, except
where otherwise noted. All items delivered via ALL-BATTERY.COM are warranted to
the warranty policies in place. Third party owners are subject to voided
warranties or denied returns. All products are only guaranteed to be as
effective as stated in description, and are subjective to variable environmental
factors. Customers are responsible for ensuring that the correct product is
purchased for their intended purpose. ALL-BATTERY.COM is not responsible for any
damage caused by improper handling or misuse of any product.
TERMS OF SALE
ALL-BATTERY.COM, its parent company, or any subsidiary, will not be held
liable for any special, consequential, incidental, or any other damage to the
product or resulting of the product. This includes, but is not limited to,
damage, loss of profits, loss of effectiveness, loss of use, or ANY consequence
regarding third party buyers.
All purchases from ALL-BATTERY.COM require an agreement to all terms listed here
and include all conditions and return policies.
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